Nothing is more important to us than the safety and satisfaction of our customers. We take very seriously any concerns about the quality of eos products.
eos lip balms are tested thoroughly during the development and production processes to ensure they are safe and that mold cannot grow. eos lip balms are anhydrous, which means that the moisture levels within the lip balm are too low to allow for the growth of mold. We have seen comments that some eos lip balms may have mold on the surface. The vast majority of these are discolorations that are mistaken for mold. For example, brown specks in the lip balm are usually stevia crystals, a natural sweetener in our lip balms, some of which may turn brown due to the heat levels used during production. Alternatively, lint or dust from a purse or pocket may become embedded in the surface of the lip balm.
Please contact us at firstname.lastname@example.org if you have any concerns about your eos product.