FAQ

We're so sorry to hear there was an issue with your order!

Please call us at (866) 547-4367 or fill out a Contact Us form here and one of our customer service representative will reach out to you with next steps.

Please note that we will not respond to direct emails at any of our email addresses.

For help with online orders, please fill out a Contact Us form here or call us at (866) 547-4367.

We accept most major debit and credit cards like Visa, MasterCard, Discover and American Express as forms of payment. You can also checkout with Apple Pay, Paypal Express, & Klarna.

At this time we do not accept international credit cards.

All of our products are hypoallergenic, dermatologist-tested, gluten-free, and made with best-in-class ingredients (like shea butter, jojoba oil, and antioxidant vitamins!)

We validate all our products through rigorous testing by our own scientists and by independent labs.

As a first step, we assess the specifications and testing done by suppliers of each ingredient in our products, and choose only those that meet our standards. Every final product is then tested for a range of safety and quality standards, as well as for their effectiveness.

Our testing meets or exceeds all safety and quality standards set by industry norms or regulatory bodies.

You can also fill out a Contact us form here for specific questions and concerns.

For additional information regarding product ingredients, we suggest visiting these independent resources:

Cosmetic Ingredient Review

http://www.cir-safety.org/ingredients

Food and Drug Administration – Products and Ingredients

http://www.fda.gov/cosmetics/productsingredients

We do not test our products on animals, and we're proud to be cruelty-free certified through the Leaping Bunny program as well as animal-test free certified through PETA.

Our Lip Balms have a 3 year shelf life. You can also contact us providing the 5 or 6-digit lot code engraved or printed onto your eos product and we will be happy to help.

Your health and safety is of the utmost importance to us. If you believe you've had a reaction to an eos product, please contact us using any of the following methods:

call (866) 547-4367 (M-F 9am-5pm EST), or fill out a Contact Us form here

If you think there may be an issue with your eos product, please fill out a Contact Us form here and we will help you out!

Our shave creams, and all of our body lotions & creams are vegan!

Some of our other lip balms are not vegan (because they contain beeswax) but do not contain any other animal products. The squalene in our products is vegetable-derived.

For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.

Yes! Our products do not contain gluten, and are not exposed to gluten during manufacturing. The oat ingredient found in some of our products is certified gluten-free. Our products are also checked in the final stage for gluten traces as an added precaution.

eos lip balms and lotions contain coconut oil and shea butter (shea butter is derived from the shea tree nut). Certain eos hand lotions and body lotions contain macadamia nut oil. The facilities where eos products are made process other products containing certain other nut oils, but do not process peanuts.

Oils from nuts are not known to cause allergies. However, you should always check with your physician for any known sensitivities.

For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.

We completely understand and appreciate that our consumers want to know exactly what they are putting on their skin. Detailed ingredient information can be found on our product packaging and on our website on each product page.

For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.

We love our planet! All of our products are recyclable and categorized as mixed plastic #7. The plastics used for our products are BPA, latex, phthalate, and toxin free. Additionally, 100% of the shea butter we use is sustainably and ethically sourced, and we’re an active member of the Global Shea Alliance.

We are also excited to share our take-back program with Terracycle!

To learn more click here: eos & Terracyle

There's nothing in our lip balms that should cause any problems if they are ingested.

We've had many reports of this with no adverse effects.

That said, if you notice any discomfort or other symptoms that cause concern, we'd suggest seeking medical treatment to be safe.

If the swallowed lip balm is either the SPF Lip Balm, please consult a medical professional, since those flavors contain additional ingredients like SPF, Phenol or Menthol.

Check out the eos Linkedin page for the most up-to-date postings on internships and job opportunities with us!

We invite you to join our mailing list - you can sign up on the bottom of any page on our website so we can notify you of future product news and special offers!

For wholesale or retail opportunities (in the US or Canada only) please fill out a Contact Us form here with the subject line "Wholesale Application".