eos Lawsuit Facts

December 28, 2017

We are pleased that there is an amicable settlement of the lawsuits. We stand behind our products and the ingredients we use. The settlement does not warrant any changes to eos product formulations or imply any wrongdoing. All our products meet or exceed all safety and quality standards set by our industry and are validated by rigorous safety testing conducted by independent labs.

As is standard in such lawsuits, the settlement is subject to approval by a court. Within the next several months, a court appointed administrator should publish notices specifying claimant qualifications and claim procedures.

For more information about eos Products please visit our FAQ page.


Cosmetic Ingredient Review


Food and Drug Administration – Products and Ingredients

What types of ingredients can I find in eos?
All of our products are hypoallergenic, dermatologist-tested and gluten-free, with best-in-class ingredients like shea butter, jojoba oil, and antioxidant vitamins. We leave out the things that consumers try to avoid - such as parabens and phthalates.

Where can I get information on the exact ingredients in each eos product?
Detailed ingredient information can be found on our product packaging and on our website. For additional questions regarding ingredients, please email us at info@evolutionofsmooth.com or call (866) 547-4367.

I have sensitive skin. Can I use eos products?
Our products can be used on all skin types. All eos products are tested by dermatologists, on humans with sensitive skin, under strict lab conditions, to confirm that they can be safely used on sensitive skin. All of our products are hypoallergenic and meet or exceed all safety and quality standards set by the cosmetic industry.
Please review the ingredients on each product to ensure you have no known sensitivities

Are your products mineral oil free?
There is no mineral oil in any of our products.

Are your products petrolatum free?
There is no petrolatum in our lip balms, body lotions and hand lotions.

Are your products paraben and paraffin free?
All of our products are paraben-free and paraffin-free.

I am vegan. Can I use your products?

eos Crystal lip balms, as well as eos Shave Creams, Hand and Body Lotions do not contain animal products and are vegan.

eos Organic, Visibly Soft, Active, Medicated and Shimmer lip balms are not vegan because they contain beeswax, but do not contain any other animal products.

All eos Aqua products are vegan except the Exfoliating Lip Scrub and Deep Hydration Lip mask, which contain beeswax, but no other animal products.

I am gluten-restricted. Can I use your products?Β 

Our products do not contain gluten and are not exposed to gluten during manufacturing. The oat ingredient found in some of our products is certified gluten-free.

I am allergic to nuts. Can I use your products?
eos lip balms and lotions contain coconut oil and shea butter (shea butter is derived from the shea tree nut). eos hand lotions and body lotions contain macadamia nut oil.
The facilities where eos products are made process other products containing certain other nut oils, but do not process peanuts.
Oils from nuts are not known to cause allergies. However, you should always check for any known sensitivities.

I am concerned that I may have had a reaction to an eos product. What do I do?
Please contact us by any of the following methods: call us at (866) 547-4367, complete the Contact Us form on our website, or email us at info@evolutionofsmooth.com.
If you email or contact us through Facebook, please include your contact information and a detailed description of your experience, and we will get back to you promptly.

Has the class action lawsuit from 2016 reached a resolution?
Yes, the lawsuit has been resolved, confirming that eos lip balms are safe. Our lip balms are hypoallergenic, dermatologist tested, made with the highest quality ingredients, meet or exceed all safety and quality standards set by our industry and are validated by rigorous safety testing conducted by independent labs.

How does eos ensure their products are safe?
To ensure eos products meet or exceed all safety and quality standards set by our industry, we validate all products using rigorous safety testing by our own scientists and by independent labs.
For more information regarding product ingredients, we suggest visiting these independent resources:
Cosmetic Ingredient Review
Food and Drug Administration – Products and Ingredients

Do you test on animals?
eos does not test any of our products or ingredients on animals, nor do we ask anyone to do so on our behalf.

How long will my eos products last, and how do I determine the expiration date of a particular product?
Product expiration dates for our SPF and medicated lip balms are printed on the outer packaging, either on the shrink wrap or blister card. Our other products should be used within 2 years of first opening.

The color of my lip balm looks different. Should I be concerned?
The color of your eos lip balm may vary slightly due to normal fluctuations in the natural and organic ingredients. Our lip balms may range from off-white to a yellow tint, depending on the specific lip balm in question.
The color variations are due to the natural flavors and waxes we use in our products. Brown specks in the lip balm are usually stevia, a natural sweetener in our lip balms. During the filling process, stevia crystals may brown due to the heat levels used to liquefy the lip balm. If your lip balm isn’t closed fully, it can pick up lint or dust from a purse or pocket.
All eos lip balms are manufactured and tested to meet or exceed all industry standards.
Please contact us at info@evolutionofsmooth.com if you have any questions or concerns about your eos product.

My lip balm is broken or has gotten stuck in the lid. Can you please help me?
Our customer service team can certainly help you with this! If your balm has broken or has gotten stuck in the lid, please fill out the contact us form on our website or email us directly at info@evolutionofsmooth.com. We would request that you would include your address and an original photo of the broken balm. The picture needs to contain proof that this is an original image, for example, the picture can contain: today's newspaper or a post-it with your name and date written next to it etc.